Services

In a multitouch point world, brands need

to build service centric strategies.

Strategy

Analyze your digital ecosystem, understand your clients’ problems, your competitors’ strengths and define your progression axes and design issues.

Strategy_consulting

USER & MARKET RESEARCH

Identify the real needs of your customers and understand their consumption patterns. We analyze the behavior and actual barriers to use your service: Interviews, focus groups and field observations; we organize the necessary actions to understand their real motivations.

AUDIT JOURNEY & DESIGN EFFICENCY

Customers’ multi touch point journey analysis: experts screen your eco-system according to customized criteria.

STRATEGY & INNOVATION PATH

Help you planning for the future, anticipating your targets’ expectations, redefine your market values and help your positioning.

Experience design

Implementing appropriate solutions to real problems. Optimize your services, simplify your interfaces and create customer loyalty.

Experience_design

CO-DESIGN & IDEATION WORKSHOPS

Identify the unique strength of your brand and design your services in collaboration with consumers.

LEAN HYPOTHESIS WORKSHOPS

No more unrealistic assumptions, never ending meetings without decision making, endless projects which become money pits. A few days will be enough to rationalise  your projects, define KPIs and MVP.

PROTOTYPE & DESIGN SPRINTS

Prototype to shape ideas, materialize concepts, better communicate around a product. We design and prototype your projects, with or without a sprint (Google Venture methodology).

EVALUATE & ITERATE

Develop the necessary actions to estimate product and service viability by assessing its strengths and weaknesses. Being able to rapidly develop and enrich the prototype multiplying gathering actions with users.

User testing & research

From qualitative to quantitative research methods, we use all the necessary tools to optimize and ensure your website’s success.

Usability Testing

USABILITY TESTING

From the one to one to the remote test, we activate the right necessary actions to evaluate your project, bring concrete answers to your questions and define optimized operational axes.

DECRYPT YOUR COMPETITORS EXPERIENCE

To better understand the real strengths of your competitors, observe their customers and talk with them. You will get consumer insights, as a result of a detailed analysis of their touch point.

QUICK TEST & GUERILLA USER TEST

Combined with the sprint we accelerate the maturity of your product while strongly stimulating your teams with  commando methods for unexpected (amazing) results.

Mentoring

You feel the need to be accompanied in your projects? We can help you managing them and truly become a customer centered company.

UX Mentoring

PITCH ACCOMPANIMENT & ORGANIZATION

15 years in digital agencies represent 15 years of pre sales, methodology implementation, service delivery, cost killing, cost controlling …  In a nutshell, we are experts in agency briefing, specification writing, providers selection and recommendation decryption of all kinds.

INDIVIDUAL & TEAM MENTORING

Your project is big and you want to benefit from an expert support? We help you cope with all situations: get senior advises to always be one step ahead!

PROJECT MONITORING & METHODOLOGY

The success of a project depends on coordination as much as financial guidance and team motivation.  We help you to develop the best methodology and tools to suit your context.

TRAINING & AWARENESS RAIZING

Need to heighten awareness of your team about UX challenges, user approach and service design? We offer original and tailor-made formats to carry out your project and stimulate your contributors.

A project, a question or just a coffee ? Contact us

« Spending 10% of your budget on usability should improve your conversion rate by 83% »

Jakob Nielsen