Welcome Max

UX – CX consulting services specialized in user research and service design

WHAT

Welcome Max puts clients at the heart of the design and decision-making processes.

At Welcome Max, insights and methods allow us to devise and design efficient and powerful experiences based on deep intelligence of customers’ real journey.

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Today &

Tomorrow

Organisations must shift gears between short-term business optimization and long-term vision and strike a delicate balance to ensure that roadmaps and budgets are aligned and converging towards concrete objectives.

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Design &

Research

You can’t call yourself “customer-centric” without user tests to prove it. That’s our specialty. Welcome Max helps you nurture and grow your projects before launching costly operations.

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Test &

Learn

Many iterations are often necessary to be successful. Therefore we never only consider how feasible your projects are. With Welcome Max, go further, and build agile roadmaps based on your clients’ sentiments.

Rome wasn’t built in a day.

Neither was Amazon.

WE

How you collaborate is critical to your workforce’s engagement, and the success of your projects.

Welcome Max’s methods and network enable to cover lots of aspects of the service, e-commerce and retail sectors.

Since 2011, Welcome Max has a strong track-record of building interdisciplinary and experimented teams with a human touch.

Management :

Christophe COTIN VALOIS

Strategy and design

Amandine BRETIGNIERE

Coordination and Research

We love taking care of your problems.

DO

We find the right balance between your clients’ needs and your business objectives, in line with your brand’s identity.

Collaborate with Welcome Max to create experiences that are:

Efficient

workable

and measurable

We work under real conditions, so your organizational goals meet the satisfaction of your customers.

Desirable

human

and memorable

We uncover the clients’ real motivations to ensure a deep and natural (emotional) response with the highest satisfaction.

Sustainable

profitable

and evolutive

We work hand in hand with you to reach a common appreciation of your model and create evolutive services that reflect your identity.