Audit

• Assessing pathways’ consistency across channels.

• Benchmarking your platform against the competition or the market.

• Auditing your services from an experience or brand perspective.

• Simplifying and rationalizing your platform.

• Fine-tuning the ergonomics and quality of your touchpoints.

• Defining and prioritizing the future lifecycles of your services.

Problem samples

“In our digital ecosystem what sites are e-commerce ready?”

See the case Casino

“How to streamline our mobile journey and specific uses?”

“Is our relationship with our clients consistent across touchpoints?”

See the case Daniel Jouvance

“We wish to better understand our competitors’ strengths to better disrupt the sector.”

“How to transform a client’s account into the foundation of our customer relationship management?”

“Shall the compass of our platform be tilting towards content, products or stores?”

“We need guidelines for our expansion across various marketplaces.”