Enrich your short-term
and long-term roadmaps
– Assessing pathways’ consistency across channels.
– Benchmarking your platform against the competition or the market.
– Auditing your services from an experience or brand perspective.
– Simplifying and rationalizing your platform.
– Fine-tuning the ergonomics and quality of your touchpoints.
– Defining and prioritizing the future lifecycles of your services.
Omnichannel analysis actions
Whatever your sector, our tools will help you see more clearly.
– Audit of omnichannel journey
– Ergonomic audit
– Audit of client experience
– Competitive benchmark
– Strategic recommandation
– Action plan and methodology
“In our digital ecosystem what sites are e-commerce ready?”
“How to streamline our mobile journey and specific uses?”
“Is our relationship with our clients consistent across touchpoints?”
“We wish to better understand our competitors’ strengths to better disrupt the sector.”
“How to transform a client’s account into the foundation of our customer relationship management?”
“Shall the compass of our platform be tilting towards content, products or stores?”
“We need guidelines for our expansion across various marketplaces.”